Support: Returns & Refunds

At Roar Pet Food, we value your satisfaction. Thus, we are committed to addressing any concerns or issues you may encounter with your order. Our customer support team is readily available to assist you. Call us with any questions or clarifications you may need regarding returns and refunds. You can reach out to us through the contact information provided on our website. We will be more than happy to assist you promptly.

You acknowledge and agree that:

1. If you decide to return an item, you must first make contact with ROAR Pet Food. Send a detailed email of the item and what the issue is with it through to [email protected]. ROAR has a 14-day return policy. Unfortunately, after this time we are unable to do anything further.3. All refunds will be issued in the same form as the original payment, unless the customer and ROAR mutually agree on an alternative method.4. If you are not completely satisfied with an item, you must return such item to ROAR Pet Food along with your ROAR receipt within 14 days following purchase. Upon receiving the item at ROAR, we will either replace or refund it, as long as the item is unused and the packaging is in its original condition.5. We will not refund any applicable delivery charges or your costs of returning the product/item to ROAR Pet Food unless the product/item is damaged (courier delivery) or not as per your order.6. If ROAR cancels an order due to not being able to send what has been requested, we will refund the Purchase Price in full. This will be done to you in the same form as your original payment was made to ROAR.7. To be eligible for a full refund for an online order that you no longer wish to receive; and has not been dispatched by ROAR Pet Food, please contact us by either email [email protected] or phone 021 025 90027. We can discuss a full refund for this order in the same way that it was originally paid for.8. Please take extra time and care when ordering perishable (food) goods. ROAR is unable to do returns, replacements or refunds on these products.

Reach out to Roar Pet Food team for any inquires

We understand the importance of trust and peace of mind when it comes to online pet food purchases. That’s why we strive to make our returns and refunds policies as clear and accessible as possible. By providing you with the necessary information, we aim to ensure that your experience with us is enjoyable, convenient, and hassle-free. We want you to feel confident in your decision to choose Roar Pet Food as your trusted source for premium pet nutrition.

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